Privacy Policy

1. Introduction

At Anthony's coal fired pizza, we are committed to protecting your privacy and safeguarding your personal information. This comprehensive Privacy Policy explains how we collect, use, store, and protect your data when you use our services, visit our website, or interact with us in any way.

This policy applies to all interactions with our restaurant services, including online ordering, dine-in experiences, delivery services, catering, loyalty programs, and our website at anthonyscoalpizza.click. By using our services, you agree to the terms outlined in this policy.

We want to be transparent about our data practices and ensure you understand your rights. We never sell your personal data to third parties for marketing purposes. Your trust is fundamental to our business, and we take our responsibility to protect your privacy seriously.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide to us when using our services:

• Personal Identification Information: Name, email address, phone number, postal address, date of birth
• Account Information: Username, password, account preferences, order history
• Payment Information: Credit/debit card details, billing address (processed securely through encrypted payment systems)
• Order and Dining Information: Food preferences, dietary restrictions, allergen information, special requests
• Delivery Information: Delivery addresses, location data for accurate delivery, delivery instructions
• Reservation Details: Table booking information, party size, special occasion notes
• Loyalty Program Data: Rewards account information, points balance, participation history
• Catering Information: Event details, guest count, menu selections, venue information
• Communication Data: Contact form submissions, customer service interactions, reviews and feedback
• Marketing Preferences: Email subscription preferences, promotional communication choices

2.2 Information Automatically Collected

When you visit our website or use our digital services, we automatically collect certain information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, search terms, referral sources
• Location Data: Approximate location derived from IP address, precise location (with your permission) for delivery services
• Cookie Data: Session identifiers, user preferences, authentication tokens, analytics data
• Performance Data: Website loading times, error reports, feature usage statistics

2.3 Information from Third Parties

We may receive information about you from third-party sources:

• Social Media Platforms: If you connect your social media accounts or log in through social platforms
• Payment Processors: Transaction verification and fraud prevention information
• Delivery Partners: Delivery status updates and logistics information
• Marketing Partners: Demographic and interest data for targeted advertising (only with your consent)
• Data Enrichment Services: Additional contact information to improve our services

3. How We Use Your Information

3.1 Service Provision

We use your information to provide and improve our restaurant services:

• Order Processing: Managing your food orders, processing payments, coordinating preparation and delivery
• Account Management: Creating and maintaining your customer account, authentication, security
• Customer Support: Responding to inquiries, resolving issues, providing assistance
• Service Optimization: Improving our menu, enhancing user experience, optimizing delivery routes
• Quality Assurance: Monitoring service quality, gathering feedback, implementing improvements
• Inventory Management: Planning menu availability based on customer preferences and ordering patterns

3.2 Communication

We communicate with you for various service-related purposes:

• Order Confirmations: Confirming orders, providing preparation updates, delivery notifications
• Account Notifications: Login alerts, password changes, account updates
• Customer Service: Responding to support requests, following up on issues
• Important Notices: Policy changes, service updates, security alerts
• Marketing Communications: Promotional offers, new menu items, special events (only with your consent)

3.3 Marketing and Analytics

With appropriate consent, we use your information for marketing and analytical purposes:

• Personalized Marketing: Tailoring offers and recommendations based on your preferences
• Usage Analysis: Understanding customer behavior, popular menu items, peak ordering times
• Campaign Effectiveness: Measuring marketing campaign performance and ROI
• Market Research: Developing new products and services based on customer insights
• Loyalty Programs: Managing rewards, tracking points, providing personalized benefits

3.4 Legal Compliance and Security

We may use your information to meet legal obligations and ensure security:

• Legal Compliance: Responding to legal requests, court orders, regulatory requirements
• Fraud Prevention: Detecting and preventing fraudulent transactions and activities
• Security: Protecting our systems, customers, and business from security threats
• Dispute Resolution: Resolving customer complaints, legal disputes, chargebacks
• Food Safety: Tracking allergen information and dietary restrictions for customer safety

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with trusted third-party service providers who help us operate our business:

• Payment Processors: Secure handling of payment transactions (Stripe, PayPal, etc.)
• Delivery Services: Coordinating food delivery to your location
• Cloud Storage Providers: Secure data storage and backup services (AWS, Google Cloud)
• Email Service Providers: Managing promotional and transactional email communications
• Analytics Services: Website and app usage analysis (Google Analytics, etc.)
• Customer Support Tools: Managing customer inquiries and support tickets
• Marketing Platforms: Managing advertising campaigns and customer outreach

4.2 Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Legal Orders: Complying with subpoenas, court orders, and government requests
• Regulatory Compliance: Meeting food safety, health department, and business licensing requirements
• Protection of Rights: Defending our legal rights, property, and business interests
• Public Safety: Addressing emergencies or threats to public safety
• Law Enforcement: Cooperating with legitimate law enforcement investigations

4.3 Business Transfers

In the event of a business transaction involving Anthony's coal fired pizza:

• Mergers and Acquisitions: Your information may be transferred as part of the business assets
• Asset Sales: Customer data may be included in the sale of business assets
• Customer Notification: We will notify you before any transfer and inform you of any privacy policy changes
• Continued Protection: The acquiring entity will be required to honor the commitments in this privacy policy

4.4 With Your Consent

We may share your information for other purposes with your explicit consent, such as:

• Participating in customer testimonials or case studies
• Sharing information with business partners for joint promotions
• Including your information in marketing materials (with permission)

5. Data Security

5.1 Technical Security Measures

We implement comprehensive technical safeguards to protect your information:

• Encryption: SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
• Firewall Protection: Advanced firewall systems to prevent unauthorized access
• Access Controls: Multi-factor authentication and role-based access for our systems
• Monitoring: 24/7 security monitoring and intrusion detection systems
• Data Backup: Regular encrypted backups stored in secure, geographically distributed locations
• Vulnerability Management: Regular security assessments and prompt patching of vulnerabilities

5.2 Organizational Security Measures

Our organizational practices ensure data protection:

• Employee Training: Regular security awareness training for all staff members
• Privacy Procedures: Documented procedures for handling personal data
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements
• Incident Response: Comprehensive security incident response plan
• Vendor Management: Strict security requirements for all third-party service providers
• Regular Audits: Periodic security audits and compliance assessments

5.3 Your Security Responsibilities

You can help protect your information by following these security practices:

• Strong Passwords: Use unique, complex passwords for your account
• Password Protection: Never share your login credentials with others
• Secure Devices: Log out of your account when using public or shared computers
• Email Security: Be cautious of suspicious emails requesting personal information
• Report Issues: Immediately report any unauthorized access or suspicious activity

Security Breach Notification: In the unlikely event of a security breach that affects your personal information, we will promptly notify you and relevant authorities as required by law, typically within 72 hours of discovery.

6. Cookies and Tracking Technologies

We use various tracking technologies to enhance your experience and understand how you use our services:

Type	Purpose	Duration
Essential Cookies	Basic site functionality, login state, shopping cart	Session
Functional Cookies	User preferences, language settings, location data	Up to 1 year
Analytics Cookies	Usage analysis, performance monitoring, improvement	Up to 2 years
Marketing Cookies	Personalized advertising, campaign tracking	Up to 1 year

Tracking Technologies Used:

• Google Analytics: Website traffic analysis and user behavior insights
• Facebook Pixel: Social media advertising effectiveness measurement
• Web Beacons: Email open rates and engagement tracking
• Local Storage: Storing user preferences and application data in your browser
• Session Storage: Temporary data storage for single browsing sessions

Cookie Management: You can control cookies through your browser settings. Most browsers allow you to accept, reject, or delete cookies. However, disabling certain cookies may affect website functionality and your user experience.

7. Your Rights (GDPR/CCPA Compliance)

You have several rights regarding your personal information:

7.1 Right of Access

You have the right to request copies of your personal data that we hold. You can access most of your information through your account dashboard, or contact us for a comprehensive report.

7.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data. You can update most information directly through your account settings.

7.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data, subject to certain exceptions for legal compliance, dispute resolution, and legitimate business interests.

7.4 Right to Restrict Processing

You can request that we limit how we use your personal data in certain circumstances, such as while we verify the accuracy of disputed information.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and transfer it to another service provider.

7.6 Right to Object

You can object to our processing of your personal data, particularly for direct marketing purposes. We will honor such requests unless we have compelling legitimate grounds to continue processing.

7.7 Right Against Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects or significantly affects you.

How to Exercise Your Rights: To exercise any of these rights, contact us at [email protected] or call +7 913 916-10-22. We will respond to your request within 30 days and may require identity verification to protect your privacy.

8. Children's Privacy

Protecting children's privacy is important to us:

• Age Restriction: Our services are not intended for children under 16 years of age
• No Intentional Collection: We do not knowingly collect personal information from children under 16
• Parental Notification: If you are a parent and believe your child has provided us with personal information, please contact us immediately
• Prompt Deletion: We will promptly delete any personal information we discover was collected from a child under 16
• Parental Responsibility: Parents should supervise their children's online activities and teach them about online privacy and safety

9. International Data Transfers

9.1 Protection Measures

When we transfer your data internationally, we ensure appropriate protections:

• Adequacy Decisions: Transfers to countries with EU adequacy decisions
• Standard Contractual Clauses (SCCs): Using EU-approved contract terms for data protection
• Data Processing Agreements: Contractual commitments with all service providers
• Security Measures: Technical and organizational safeguards for transferred data
• Compliance Monitoring: Regular audits to ensure transfer protections remain effective

9.2 Transfer Destinations

Your data may be transferred to and processed in:

• United States: Cloud storage and payment processing services
• European Union: Data analytics and marketing services
• Other Countries: As needed for service provision, always with appropriate safeguards

10. Data Retention Periods

We retain your information only as long as necessary for the purposes outlined in this policy:

Information Type	Retention Period	Reason
Account Information	6 months after account deletion	Legal obligations, dispute resolution
Order History	7 years	Tax and accounting requirements
Payment Information	As required by payment processors	Fraud prevention, chargebacks
Marketing Consent	3 months after withdrawal	Consent record keeping
Website Usage Logs	Up to 2 years	Security monitoring, analytics
Customer Support Records	3 years	Service quality improvement
Delivery Information	1 year	Service improvement, dispute resolution
Allergen Information	2 years	Food safety, legal protection

Safe Data Disposal

When data reaches the end of its retention period, we ensure secure disposal:

• Electronic Deletion: Complete and unrecoverable deletion from all systems
• Physical Records: Secure shredding of paper documents
• Backup Deletion: Removal from backup systems and archives
• Disposal Records: Maintaining records of data disposal for compliance purposes

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services:

• External Links: We are not responsible for the privacy practices of external websites
• Third-Party Policies: Please review the privacy policies of any third-party sites you visit
• Social Media: Interactions on social media platforms are governed by their respective privacy policies
• Your Responsibility: Exercise caution when providing personal information to third parties
• No Endorsement: Links to third-party sites do not constitute endorsement of their privacy practices

12. Policy Changes

12.1 Change Notification

We may update this privacy policy from time to time. When we do, we will notify you through:

• Website Notice: Prominent notice on our website homepage
• Email Notification: Direct email to registered users for significant changes
• Account Notifications: In-app or account dashboard notifications
• Social Media: Announcements on our social media channels
• Explicit Consent: Requesting new consent for material changes that affect your rights

12.2 Staying Informed

To stay informed about policy changes:

• Regular Reviews: We recommend reviewing this policy periodically
• Last Updated Date: Check the "Last Updated" date at the top of this policy
• Continued Use: Continued use of our services after changes constitutes acceptance
• Disagreement: If you disagree with changes, you may discontinue using our services

13. Contact Information

For any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:

Anthony's coal fired pizza
Krasnyy Prospekt, 22
Novosibirsk, Novosibirskaya oblast'
Russia, 630011

Phone: +7 913 916-10-22
Email: [email protected]
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

Response Commitment: We will respond to your inquiry within 3 business days.

13.1 Data Protection Complaints

If you are not satisfied with our response to your privacy concerns:

• Contact Us First: We encourage you to contact us directly for resolution
• Supervisory Authority: You may file a complaint with your local data protection authority
• EU Residents: Contact your national data protection authority
• US Residents: File a complaint with the Federal Trade Commission (FTC)

14. Withdrawal of Consent

14.1 Marketing Consent Withdrawal

You can withdraw consent for marketing communications at any time:

• Email Unsubscribe: Click the unsubscribe link in any marketing email
• Account Settings: Update your communication preferences in your account
• Customer Support: Contact our customer service team
• Phone: Call us at +7 913 916-10-22
• Immediate Effect: Withdrawal takes effect immediately

14.2 Account Deletion Process

To delete your account and associated data:

1. Log into your account and go to account settings
2. Click on "Delete Account" option
3. Confirm your identity through email verification
4. Review what data will be retained for legal compliance
5. Submit deletion request
6. Receive confirmation of account deletion within 30 days

Note: Some information may be retained for legal compliance, dispute resolution, and fraud prevention as outlined in our retention policy.

15. Conclusion

At Anthony's coal fired pizza, protecting your privacy is fundamental to everything we do. We are committed to maintaining the highest standards of data protection and transparency in our practices. This privacy policy reflects our dedication to safeguarding your personal information while providing you with exceptional dining experiences.

Your trust is essential to our success, and we work continuously to earn and maintain that trust through responsible data practices, robust security measures, and respect for your privacy rights. We believe that privacy protection and great customer service go hand in hand.

We encourage you to reach out with any questions or concerns about your privacy. Our team is always ready to help ensure you feel confident and secure when choosing Anthony's coal fired pizza for your dining needs.

Thank you for choosing Anthony's coal fired pizza and for taking the time to understand how we protect your privacy. We look forward to serving you delicious, authentic coal-fired pizza while keeping your personal information safe and secure.

Remember: This privacy policy was last updated on January 15, 2026. Please check back regularly for any updates or changes.